Price and Payment
All products are shown including tax. For purchases outside EU the tax will be removed during checkout. However tax and custom charges may be added by custom when it reaches your country. Check what applies for your country.
Return Policy
Of course, we want you to be satisfied with your product, so you’ll have a month to feel if it’s a match.
Your have the right to return a product within 30 days from delivery. In your message to us, it must be clear that you want to return the product. For custom made product the return policy is not valid unless agreed.
When you use the return policy:
Unless other has been agreed the following applies. The product will be returned in the state you received it. You are not allowed to use it, but of course carefully investigate it. If the product is damaged or lost due to negligance you will lose the right to return the product.
Guarantees and services
Let us know if you have any problems with a product and we’ll try to solve it.
Private Policy
When ordering a product/service you will be asked to fill in you personal information. Upon registration and/or purchase you agree to this information is stored in accordance with Oddface’s privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204)/GDPR you have the right to know the information Oddface have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.
Cookies
This online store uses cookies according to the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you a better experience and support and does not store any personal information about you. Cookies can be deleted.
In this web store cookies are used to keep track of your shopping cart, settings, and pages you’ve visited to give you a better customer experience and support.
Deliveries
Delivery time is stated in the shoping cart under the respective shipping method.
Unclaimed packages
If you have chosen to pay by COD (Cash on Delivery) your delivery will be held for you by the local post office for four weeks. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning products
Returning a product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a trade, Oddface will pay for the delivery of the replacement product/service.
Refund policy:
Oddface shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are oblige to pay for the return delivery of the product. Oddface will pay to send replacement products and/or services.
Also read at EU’s website for Online Dispute Resolution http://ec.europa.eu/odr.